Return & Exchange Policy
At Malveris, customer satisfaction is our priority. We want you to have the best shopping experience possible. Please review our Return & Exchange Policy carefully to understand the terms and conditions for exchanges, returns, and refunds.
Exchange Policy
- Customers can request an exchange within 30 days of delivery.
- Exchanges are available for eligible products only.
- Product style, design, or article changes are not allowed.
- Size exchanges may be processed according to product availability.
- Any applicable courier charges for size exchanges will be the responsibility of the customer.
Damaged, Defective, or Incorrect Items
If you receive a product that is:
- Damaged
- Defective
- Incorrect item delivered
Please contact us within 3 days of receiving your order.
To process your request, please provide:
- Order details
- Clear pictures or videos of the issue
- Reason for exchange request
Our team will review the issue and provide the best possible solution.
Exchange Process
For eligible exchanges:
- Contact Malveris customer support.
- Share your order details and exchange reason.
- Once approved, we will guide you through the exchange process.
- The replacement product will be provided after receiving and inspecting the returned item.
The product must be:
- Unused
- Unwashed
- In original condition
- With original packaging, tags, and accessories
Products showing signs of use, damage, or alteration will not be accepted for exchange.
Important Exchange Notes
- Exchange requests are subject to product availability.
- If the required size is unavailable, customers may wait for restocking or choose an available alternative (where applicable).
- Exchange processing time may take 7–15 working days, depending on product availability and courier operations.
- Exchange service availability may vary depending on the delivery location.
Return & Refund Policy
At Malveris, we aim to provide quality products and a reliable shopping experience. Returns and refunds are accepted under the following conditions.
Return Eligibility
Returns are accepted only for:
- Damaged products
- Defective products
- Incorrect products received
Returned products must be:
- Unused
- In original condition
- Returned with original packaging, tags, and accessories
Products that are used, washed, damaged, or altered by the customer will not be eligible for return or refund.
Refund Policy
Approved refunds will be processed after product inspection.
Refunds will cover the product value only. Any shipping charges, if applicable, will not be included in the refund amount.
Refund processing time may vary depending on the payment method and verification process.
Damaged or Defective Products
To qualify for a refund:
- The issue must be reported within 3 days of delivery.
- Customers must provide supporting pictures or videos.
- The product must be returned for inspection.
After verification, Malveris will approve the refund or provide an appropriate solution.
Important Notes
- Products returned without meeting the required conditions will not be accepted.
- Customers are responsible for securely packaging returned items to prevent damage during transportation.
- Products purchased during special promotions, clearance sales, or discontinued items may not be eligible for exchange or return.
- Malveris reserves the right to approve or reject any exchange or return request based on the condition of the product and compliance with this policy.
Contact Us
For any questions regarding returns or exchanges, please contact our customer support team:
Email: sale@malveris.com.pk
Phone: +92 3022334717
We are always here to assist you and make your shopping experience with Malveris as smooth as possible.